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Jan 11
On Our Mind...When Quality Matters

​By Sue Keegan , AIC, MBA, Learning & Development Manager

 I wanted to write a bit about when quality matters but then I got to thinking about those three words, and I couldn't help but wonder, well when the heck doesn't it matter? Or do we think now of quality more as it doesn't really matter until it matters. That's a dangerous approach, I think. 

 I'm reminded of my days in claims when the only thing coming between a settlement check and a denial was a missed endorsement or a simple typo or an incorrectly completed application or ignored legal paperwork. There is no better time than the beginning of a new year to get your ducks in a row.

 “Quality means doing it right when no one is looking."
-Henry Ford

 To help you in your pursuit of making quality a habit, I suggest these brand-new courses​:​

Exposures That Prove Why ALL Employers Need EPL Coverage  

Is This Stuff for Real - Emerging Risks

Personal Lines Clients and Their New Normal  

Also, our GearUP! on Wednesday is a must attend. We will provide updates on the EEOC's legal opinion on the mandating of vaccines, the Families First Coronavirus Response Act, NY Paid Sick Law, and NY Quarantine Leave.

Jan 07
Get a Jumpstart on Your License Renewal: 12 Brand New Webinars to Start 2021
Jan 04
On Our Mind...Goals, Not Resolutions

By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development

Happy New Year! Well, what a year we just experienced. Needless to say, I hope you, your staff, and your family are safe and well. My question is, now what? What do we do now that is different and/or more productive?

I have never been big on New Year's resolutions BUT I am big on setting goals and working to hit those goals.

It looks like we will be working remotely for a couple more months at a minimum. We certainly have experience doing that, so, let's make the best of it: exercise more, drink more water, reach out to friends and family you haven't talked to in a while. Now is certainly a good time to focus on personal and professional growth and help your staff to achieve some growth as well.

Take a class together and discuss it afterwards. Share the experience of a recent sales call or complaint. Let them know how you handled it, what your strategy/thinking was, and what your follow up steps are. In other words- mentor, coach and train!

Here are some upcoming classes so you can get a jumpstart on your CE requirements for 2021.

ABEN Flood Program Overview: NFIP Then and Now    

Coverage Problems Your Contractors Hate    

VU 9 Rules for Reading An Insurance Policy Based on Law​

Remember, you can give us a call to discuss ways we can customize and individualize your agency's CE needs.​

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