ACSR
Personal Lines
The CSR must complete five days (or self-study courses) of training and pass exams for the three personal lines technical modules:
- ACSR 1 - Homeowners
- ACSR 2 - Auto
- ACSR 3 - Related Coverages
And the two core modules:
- ACSR 4 - Agency Errors & Omissions
- ACSR 5 - Professional Development and Account Management
Plus, the ethics requirement:
Commercial Lines
The CSR must complete six days of training (or self-study courses) and pass exams for the four commercial lines technical modules:
- ACSR 6 - Property Coverages
- ACSR 7 - Liability
- ACSR 8 - Auto
- ACSR 9 - Related Coverages
And the two core modules:
- ACSR 4 - Agency Errors & Omissions
- ACSR 5 - Professional Development and Account Management
Plus, the ethics requirement:
Life/Accident/Health
The CSR must pass exams for the three life and health modules:
- ACSR 10 - Life Insurance
- ACSR 11 - Retirement Planning
- ACSR 12 - Disability and Health
And the two core modules:
- ACSR 4 - Agency Errors & Omissions
- ACSR 5 - Professional Development and Account Management
Plus, the ethics requirement:
Exam information
SELF STUDY OPTION
» Order Self-Study Courses Online (through The Institutes)
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Designation Requirements
Each ACSR module is taught as a series of one-day seminars which may be taken in any sequence or as self-study courses. There are no recertification requirements once the designation is achieved.
The Big I NY ACSR of the Year Award was formed to acknowledge the crucial value that the customer service representatives bring to the independent agency system and the millions of customers they serve. Providing and delivering superior customer service is one of the most important things that any agency can do to enhance its value to customers. The nomination process to recognize a deserving team member begins in April.