By Sue Keegan , AIC, MBA, Learning & Development Manager
I wanted to write a bit about when quality matters but then I got to thinking about those three words, and I couldn't help but wonder, well when the heck doesn't it matter? Or do we think now of quality more as it doesn't really matter until it matters. That's a dangerous approach, I think.
I'm reminded of my days in claims when the only thing coming between a settlement check and a denial was a missed endorsement or a simple typo or an incorrectly completed application or ignored legal paperwork. There is no better time than the beginning of a new year to get your ducks in a row.
“Quality means doing it right when no one is looking."
-Henry Ford
To help you in your pursuit of making quality a habit, I suggest these brand-new courses:
Exposures That Prove Why ALL Employers Need EPL Coverage
Is This Stuff for Real - Emerging Risks
Personal Lines Clients and Their New Normal
Also, our GearUP! on Wednesday is a must attend. We will provide updates on the EEOC's legal opinion on the mandating of vaccines, the Families First Coronavirus Response Act, NY Paid Sick Law, and NY Quarantine Leave.