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​Protect your promise. Be there for clients no matter what. 

Insurance agencies, more than any other business, have an obligation to be there for their clients when disaster strikes. And nothing tests an insurance agent’s ability to meet a client’s needs like an unforeseen disaster. Agility Recovery ensures your agency will have access to an affordable and reliable solution should the unthinkable happen.​​ Big I New York-endorsed provider, Agility Recovery, ensures your agency will have access to an affordable and reliable solution should the unthinkable happen by providing the four key elements of disaster recovery: Power, Computer Systems, Space, and Communications.​


Recovery: ​If you have a disaster, we will provide you with the critical elements needed to keep your agency in business: power, office space, computer systems and communications.
Immediate Protection: The day you become a member of Agility, your agency is covered.
Ease of Use: If ​you have a disaster, all it takes is one call and we are on the job.​​

Exclusive Member Program​: As a Big I New York member, you can join Agility ReadySuite for $395/month. That’s a 20% savings!​

​​​Insurance Company Contacts

Express Claims Service (until 8:00 PM) - 1-888-325-0056 or 1-800-773-4300
24-hour Serious Claims Service (after 8:00 PM) - 1-800-691-4966 


ACE Private Risk Servic​​es​
Report a claim 1-800778-1629 or by email

(See Tower Insurance)


Allegan​​y Co-op
Report a claim 1-800-333-1679 (during office hours), 1-877-346-0300 (nights & weekends), by e-mail to, by fax to 1-585-968-6016, or use ChoiceConnect for online reporting.


Allianz/In​​land Marine & Property
Report a claim 1-800-558-1606

Carrier: Universal North America - 800-230-4334
Carrier: Merit Plan - 800-230-4334

American European Insurance/Rutgers Casualty
Report a claim 1-800-541-1728

Express Claims Service (until 8:00 PM) - 1-888-325-0056 or 1-800-773-4300
24-hour Serious Claims Service (after 8:00 PM) - 1-800-691-4966 

Central Insurance
Report a claim online or call 888-263-2924.
For Glass Claims, please call Central's glass network at either 866-410-4753 or 800-988-9808.
E-mail claims to
See additional information on company website

Chartis’ Private Client Group insureds report a claim - 888-760-9195 
All other Chartis commercial and personal customers - 877-399-6442
Natural Disaster Center

Chubb Group
Report a claim online or call 1-800-252-4670


Cincinnati Insurance
Report a storm claim 1-877-242-2544


Countryway Insurance Company
Call 1-888-223-3649 – 24 hours a day, 7 days a week, holidays

  • For an Autoglass Claim, Press 1
  • For all other Claims, Press 2 

Submit a Claim Online 

Dryden Mutual
Report a claim 1-800-782-0154 (during office hours) or 1-800-556-5802 (nights & weekends) or


Report a claim online or call Catastrophe Claim Center 1-800-340-3016


Erie ​Insurance
Report a claim online or call 1-800-367-3743 (evenings & weekends)
NY Branch office (Rochester) 1-800-333-0823


Erie & Niagara
Report a claim 1-716-632-5433 (M-F 8:15 AM- 4:30 PM) or by email


24-hour HelpPoint 1-800-HELPOINT (1-800-435-7764)
Foremost customers should call 1-800-527-3907


Fireman’s Fun​d
Report a claim to Catastrophe Center –1-888-FIREHAT (1-800-347-3428)
The Fireman’s Fund Catastrophe Center serves as the main point of contact for all agent and policyholder concerns

General Casualty
Report a claim (24/7) 1-888-REPT-CLM (1-888-737-8256)

Report a claim online or call (24/7) 1-800-325-1088


Harleysville Group
Report a claim (other than flood) 1-800-892-8877
Report a flood claim 1-800-759-8656
See additional information


Hanover Insurance Group
Report a claim online or call 1-800-628-0250


The Hartford
Report a claim online or call -800-243-5860


Interboro Insurance Co
All claims should be filed online.  If no internet service call 1-888-689-3890


Kemper Preferred
Kemper Preferred 24-Hour Claims Hotline: 1-888-252-2799
Report a claim online

Kingstone Insurance​
Report a claim 1-800-364-7045 (ext 280 or 283)
Fax 1-845-340-8396

Liberty Mutual
Report a claim online or call 1-800-2CLAIMS (1-800-225-2467)


LIG Insurance
Report a claim or fax 1-212-720-2119 

Magna Carta Companies
Report a claim by calling 1-888-663-7275 (Option 6) or by email to


Main Street America Group
Report a claim by phone: (877) 4CLAIMS (877-425-2467); online:; e-mail:; fax: (877) 282-3844


Merchants Insurance Group
Claim Service Centers:
NY, Western PA, Ohio or Michigan: 1-800-952-5246
NJ or Eastern PA: 1-800-322-8608
NH, MA, RI, VT or ME: 1-800-258-3574
All others:  1-800-952-5246
After normal business hours call: 1-888-644-6680
Hurricane safety tips


Mercury Insurance
Report a claim 1-800-503-3724 Claims Hotline 24/7


MetLife Auto & Home
Report a claim 1-800-854-6011


Narragansett Bay Insurance Co
Report a claim 1-800-343-3375 (Option 2) or 508-970-3930   


New York Property Insurance Underwriting Associati​​on (NYPIUA)
Report a claim online or call emergency hotline 1-877-288-3575 or email

NGM Insurance Company (The Main Street America Group)
Report a claim by phone: (877) 4CLAIMS (877-425-2467); online:; e-mail:; fax: (877) 282-3844

Report a claim online or call 1-800-234-6926
See additional information on company website

OneBeacon Insurance Group
Report a claim 1-877-248-3455
See additional information on company website

Otsego Mutual
Report a claim 1-877-511-1009


Peerless Insurance
Report a claim 1-800-522-7152


Philadelphia Insurance
Report a claim online or Catastrophe Call Center (24/7) 1-800-765-9749 (Option 3)


Preferred Mutual
Report a claim online or call 1-800-333-7642


Report a claim online or call 1-800-PROGRESSIVE (1-800-776-4737)

PSM/Magna Carta
Report a claim 1-888-856-5522


Report a claim 1-800-332-3226
See additional information

Security Mutual
Report a claim


Report a claim online or call  Claims Service Center 1-866-455-9969
For flood claims call 1-877-348-0552


Seneca Insurance
Report a claim 1-212-344-3000

Tower Group
First report phone line: 1-888-856-5522
First report fax: 1-888-291-6262
First report email:
Awareness & Claim Procedures

Insured by Adirondack, New Jersey Skylands, York Insurance or Massachusetts Homeland Insurance Co call 1-877-365-8693

Specially trained insurance claim professionals and Mobile Claim Offices from Travelers are moving into the hardest hit areas to help customers begin to recover from the storm. If you’ve experienced damage from Sandy, Travelers is ready to help. Visit their Emergency Response page.

Report a claim online or call:
Personal insurance: 1-800-CLAIM33 (1-800-252-4633)
Business Insurance: 1-800-238-6225

Utica First
Report a claim 1-315-601-4740


Utica National
Report a claim (24/7) 1-800-216-1420

Vermont Mutual Insurance Group
Call: 800-435-0397
Fax: 802-229-8941


Wayne Cooperative Insurance Company
Call: 800-724-1648 (24/7/365)
Fax 315-923-9135

Report a claim online or call (24/7) 1-800-987-3373​

Plan & Prepare ​​

Make a Plan

Disaster & Emergency Response and Recovery Plan Template for Members​

This template has been created as a Microsoft Word document to make it easy to personalize for your agency. The document takes you step by step through creating a detailed disaster plan. Click "Open" to view the template or "Save" or "Save as" to save to your computer​.​​

Tips on How to Prepare Your Home for Natural Disasters

Preparedness tips for how to prepare before a hurricane, earthquake, tornado, wildfire, winter weather, flood, drought, heatwave and additional natural disasters.​

Communications Tips

Plan your office voicemail greeting:

  • Instruct callers who to contact and how in the event of an emergency
  • Your office’s emergency phone number, if you have one​

Suggested Social Postings

  • ​How to prepare your home or business​
  • Emergency phone numbers
  • ​Status updates – post emergency alerts/link to Weather Channel and news stories
  • ​Evacuation sites
  • Flashlight and battery check
  • Re-tweet Twitter posts from:

    • U.S. National Weather Service
    • U.S. Federal Emergency Management Agency​

Read ACT Article "Using Social Media to Enhance Disaster Communications

​​Response & Recovery

​FEMA Disaster Survivor Line - 800-621-3362

National Flood Insurance Program

Please contact 888-225-5356 or email if you need additional resources.

Resources For Agents:

Write Your Own - Selective Flood Insurance

You can report a claim online or call Claims Service Center 1-866-455-9969. For flood claims call 1-877-348-0552.

Our goal is to work efficiently in processing any claims that may arise. The following information should prove to be helpful in the event of flood claims and customer inquiries:

​Trusted Choice Disaster Relief Fund

Available to assist those who have suffered losses due to natural or man-made disasters. The fund makes cash grants to those in the insurance industry, including Big “I” members, their agency staffs and others, to pay for immediate or ongoing financial needs when other funding sources such as insurance and other grants are not available.

Individuals and businesses that would like to assist those in need can donate to the fund. Contributions are tax deductible to the extent permitted by law because the IIAA Educational Foundation is a 501(c)(3). Donate Online

​Communicating with Consumers

Your Office Voicemail Greeting:

  • Instruct callers who to contact and how in the event of an emergency
  • Your office’s emergency phone number, if you have one
Suggested Social Postings:

In the wake of disasters, property owners are especially vulnerable to unscrupulous home improvement contractors from outside the area who may try to take advantage. Feel free to share the following documents with your clients:

Experienced Insurance Professionals Ready to Help

Big I New York members can get an experienced WAHVE (work at home vintage employee) to take claims or handle back office work while agency staff takes claims. 

WAHVEs are available on a full-time, part-time, project, or consulting basis. Learn more

Agility Disaster Recovery Services

Agility’s Member Serv​ices and Operations teams are ready to provide its clients with any or all of the four key recovery elements: power, office space, communications, and computer systems. Important links:

If you need advice or have immediate questions please call 877.364.9393 or 866.364.9696.​