FEMA Disaster Survivor Line - 800-621-3362
National Flood Insurance Program
Please contact 888-225-5356 or e-mail
FloodSmart@dhs.gov if you need additional resources.
Resources For Your Policyholders
Write Your Own - Selective Flood Insurance
You can report a claim online or call Claims Service Center 1-866-455-9969.
For flood claims call 1-877-348-0552.
Our goal is to work efficiently in processing any claims that may arise. The following information should prove to be helpful in the event of flood claims and customer inquiries:
Trusted Choice Disaster Relief Fund
Available to assist those who have suffered losses due to natural or man-made disasters. The fund makes cash grants to those in the insurance industry, including Big “I” members, their agency staffs and others, to pay for immediate or ongoing financial needs when other funding sources such as insurance and other grants are not available.
Individuals and businesses that would like to assist those in need can donate to the fund. Contributions are tax deductible to the extent permitted by law because the IIAA Educational Foundation is a 501(c)(3).
Communicating with Consumers
Your Office Voicemail Greeting:
Instruct callers who to contact and how in the event of an emergency
Your office’s emergency phone number, if you have one
Suggested Social Postings:
Emergency phone numbers
Status updates – post emergency alerts/link to
Weather Channel and news stories
Flashlight and battery checks
Re-tweet Twitter posts from:
In the wake of disasters, property owners are especially vulnerable to unscrupulous home improvement contractors from outside the area who may try to take advantage. Feel free to share the following documents with your clients:
Experienced Insurance Professionals Ready to Help
Big I New York members can get an experienced WAHVE (work at home vintage employee) to take claims or handle back office work while agency staff takes claims.
WAHVEs are available on a full-time, part-time, project, or consulting basis.
Learn more »
Agility Disaster Recovery Services
Member Services and Operations teams are ready to provide its clients with any or all of the four key recovery elements: power, office space, communications, and computer systems. Important links:
If you need advice or have immediate questions please call 877.364.9393 or 866.364.9696.